Privacy policy

1. Who we are

This website, bestdealwebdesign.com (“the Site”), is operated by Dot Com Services Ltd. (Дот Ком Сървисес ЕООД), a company registered in Bulgaria with its address at Han Asparuh 5, Montana 3400, Bulgaria (“we”, “us”). We are the data controller for personal data collected through the Site. You can reach us at sales@dotcom.services.

2. What data we collect

We collect personal data in two places: the contact / quote request form on this Site, described here, and calls to our phone line, described in section 6. The form collects:

• Name, email address, and phone number;
• The package you are interested in and the project description you write;
• Technical submission details (IP address, browser user-agent, time) used solely for spam protection and abuse prevention.

The Site sets no tracking or advertising cookies and runs no third-party analytics. Our hosting infrastructure keeps standard web server logs (IP address, requested URL, time) for security and operations.

3. Why and on what legal basis

• Replying to your request — we process form data to prepare and send you the quote you asked for (Art. 6(1)(b) GDPR, steps prior to entering a contract);
• Spam and abuse prevention — technical details are processed under our legitimate interest in keeping the Site operational (Art. 6(1)(f) GDPR).

We do not use your data for automated decision-making, profiling, or unsolicited marketing.

4. Where it goes and how long we keep it

Form submissions are delivered by email to our sales inbox and stored in our lead records. They are not sold or shared with third parties. Processing happens on infrastructure operated by us and our parent brand within the EU. We keep inquiry data for up to 24 months after the last contact, unless a client relationship follows (in which case accounting and contract law set longer statutory periods). Phone calls are handled differently; see section 6.

5. Your rights

Under the GDPR you can at any time request:

• access to the personal data we hold about you;
• correction or deletion of that data;
• restriction of or objection to its processing;
• a portable copy of the data you provided.

Write to sales@dotcom.services and we will respond within 30 days. You also have the right to lodge a complaint with the Bulgarian Commission for Personal Data Protection (cpdp.bg) or your local supervisory authority.

6. Phone calls

Calls to our US and UK numbers, +1 646 736 4779 and +44 7450 305755, are answered by an AI assistant. It says so at the start of every call, together with the fact that calls are recorded.

• What we collect — the audio recording of the call, a text transcript, your phone number (caller ID) and the approximate location your phone network reports, and anything you tell us during the call, such as your name, business, email address and what you need.
• Why — to answer your enquiry, prepare the quote or proposal you ask for and pass your message to the right person (Art. 6(1)(b) GDPR, steps prior to entering a contract), and to keep the line free of spam and abuse (Art. 6(1)(f) GDPR, our legitimate interest).
• Who processes it — Twilio connects the call, converts speech to text and text to speech, and makes the recording. Anthropic provides the AI model that holds the conversation and summarises the call. Google provides a backup model, used only when the main one is unavailable, and transcribes the voicemails callers leave. All three are in the United States. The call record is stored on a server in the United States operated by MaiaHost, our group’s hosting brand. Transfers to the United States are covered by appropriate safeguards, such as the EU-U.S. Data Privacy Framework or the European Commission’s Standard Contractual Clauses.
• How long — the recording is deleted from Twilio as soon as it has been delivered to our sales inbox. The recording in that inbox, the transcript and the details you gave are kept like any other enquiry: up to 24 months after the last contact, unless a client relationship follows.
• Automated processing — the AI assistant understands your call and writes a summary for us. It makes no decisions about you: prices, quotes and follow-ups are decided by a person.

Your rights over this data are the same as in section 5.

7. Changes

If we change this policy, the new version will be published on this page with an updated date. Material changes will be highlighted on the Site.